Frequently Asked Questions
Which package suit for me?
Budget Package: Suitable for SME companies with a limited budget, but need a quality logo design.
Standard Package: Suitable for existing or new companies needing to develop their logo to a higher standard and improve their brand identity.
Professional Package: Suitable for companies with a good budget to design a professional logo that is meaningful and impress their customers.
Branding Package: Suitable for companies needing a great brand identity that embodies their vision, mission, values, and culture.
What Is logo design process?
Logo designing is a complex process which requires careful understanding of needs and deliverables; of concepts from start to completion; and of creativity, skills and storytelling abilities. Click here for more information about Logo Design Process.
What is the pricing based on?
We’ve designed thousands of logos over the past decade. We’ve learned valuable things along the way, sharpened our skills and have a proven
portfolio of successful brands. Most people agree this is worth something.
How long until I get my first designs?
First draft delivery in 5 workings days (budget package) / 7 working days (standard package) / 10 working days (professional package), We take your project seriously and our designers need time to carry on the Logo Design Process to deliver the best logo for you.
How do revisions work?
We’ll start off by giving you multiple design concepts “minimum three options”. Keep in mind that the logo design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better.
What about trademarks?
Yes, we have a partnership with MyIPO agents. We will provide your contact for them, they will assist in checking your logo availability and suggest the cost varies significantly depending on how many categories you wish to apply.
In what formats will I receive my logo files?
We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, such as High-res JPG / AI scale-able
source file format.
Will the logo be scalable to any size?
Yes, all our logos are designed using vector graphics which are scale-able to any size without losing quality. They are also designed with thought given to size and spacing so they will look the best across a wide range of mediums; on-screen, in print, vehicle signage etc.
What happens next?
Just fill up the creative brief and choose the package that suit for you. After we received the full payment, we will review your creative brief and contact you with any questions or clarification. We’ll assign the project to our designers, and your Logo will be ready in just few working days.
Do you guys do logo contests?
Absolutely not. We have a well trained team of designers, which have an average of 3+ years experience in logo and branding design for various businesses. We assign projects based on that individual designer’s expertise. For instance, one designer might be really good at sports mascots whereas another is really good at floral logos. Our Design Director are experts at making sure to pick the right designer for the right job.
Can i get refund if i do not like the design?
Not Refundable. We understand your concern. We hope that by looking through our work, seeing the work we have done. We hope you trust in us, embrace the surprise of what we present and find out how we’re arrived at that design. We’ve designed a lot of great logos for many award winning businesses, so our experience, we hope, will aliviate any fears you might have. We don’t just throw together a logo. We put in a lot of thought and
effort and each aspect is carefully considered.
What is your view on plagiarism work?
At SensePlus, we are 100% against plagiarism work. A logo should be designed specifically for your company with connotation.
A plagiarism work may not reflect your company's values.
Where are you located?
We’re based in Malaysia Kuala Lumpur. If you’re around, come visit us at Platinum Walk Setapak.
PRICING AND PAYMENT
When do I pay for my design at SensePlus?
Fill out your creative brief and before we begin designing, All of our logo design package require full payment before starting work.
What payment methods do you accept?
We're only accept the local (Malaysia) ATM or internet banking, our bank account is stated below.
Bank Name : Maybank (Malayan Banking Berhad)
Account Name : SENSEPLUS DESIGN SDN BHD
Account Number : 514066551797
Bank Address : G Floor, Wisma Lee Kay Kuan, Lot 14408, Jalan Genting Kelang, 53200 Kuala Lumpur
Bank Swift Code : MBBEMYKL
What currency do I pay in?
MYR. If you are in overseas company, we are acceptable in USD, below are the approx latest currency rates:
(4.00 Malaysian Ringgit equals 1.00 US Dollar)
Is my information secure?
Yes. We use internet-standard security measures to make sure your information is secure while browsing our site.
Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words,
we wouldn’t do anything that you wouldn’t do.