Question 1

How do revisions work?

Accepted Answer

Revisions are the best way to make the logo we’ve designed even better & matches your satisfaction. Through our years of experience, we have developed a procedure for us to deliver the best work & to also save your time. Our revisions procedure are as follows:
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1. You may pick only one from the three logo options of Version One we’ve presented & we will amend according to your feedback.

2. Based on your feedback, we will start working for Version Two, which we will then provide Two amended versions based on the option you picked from Version One. For example, if you pick Option One, we will only amend & present Two more options based on your feedback & maintain the overall idea & concept of Option One.

3. Note that revisions do not include redo or redraw. Our amendments are for minor amendments such as minor shape changes, remove certain elements, add on certain elements, color changes, font changes or alignment changes. We will not redraw or redo the whole illustration or concept of the logo as it is against our company policy. So in Version Two, the Two amended options will only have these minor changes as mentioned above.
4. All logo packages have only 5 revisions, so the following versions (Version 3,4,5 & 6) will also follow the same procedure as above, meaning each version will only present 2 amended options.

5. After you have satisfied with the amendments, we will proceed with output & you can get your logo in no time!

We strongly advise our clients to give us "Rational Feedback" so we can make the best from these revisions. Our procedure above is to make sure we deliver the best work & save your time, this also means that communications between us must be clear, productive & reasonable.

Question 2

How to consider “Rational Feedback”?

Accepted Answer

Clients' feedback is very important & helpful to us when it comes to perfecting logo designs. We appreciate every comment & feedback we received with full attention. However, there are times when some feedback offers no clear reasons & lack rationality that makes our designers confused. This will lead to rounds & rounds of revisions that will only result with the same dissatisfaction. We encourage our clients to give fair & clear feedback with constructive reasons so that we may revise the logo to the best & not waste time with rounds & rounds of revisions.
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Below are two examples that are considered as “Rational Feedback”:

✓ We have discovered that the logo concept is too similar & familiar with a certain competitor. We are worried that our customers will confuse the two brands, so we hope to request a revision and redesign.

✓ We realized that the conceptual direction of the logo design is incorrect, it may be that the designer had misunderstood, so we hope to request a revision and redesign.
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Below are two examples that are NOT considered as “Rational Feedback”:

✘ My friends & I didn’t like the logo design. I want a revision and redesign.

✘ I felt like the logo design lacked a little sense. It can be done more towards my liking. I want a revision and redesign.
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(Please note that the examples above are NOT opinions & criticisms towards our clients’ ways of expression or language capabilities. They are examples of feedback with & without a proper guide, direction & reasons for our designers to best design the logos & save our clients time.)
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"Rational Feedback" rights are reserved by SENSEPLUS.

Question 3

Are your logo designs 100% original?

Accepted Answer

All logo designs created by our designers are 100% original. If the client discovers any plagiarism works from our logo designs with evidence, the client is allowed to request a full refund or request our designers to redesign the design concept.

Question 4

I need a logo and I already know exactly what I want it to look like. I just need someone to make it. Will you help?

Accepted Answer

In this case you are the designer, and you simply need a technician who can execute your idea using computer software. I bring concept thinking as well as execution to a project, and that’s more than you’re looking for. I’m not the right fit for you.

Question 5

What is the pricing based on?

Accepted Answer

We’ve designed thousands of logos over the past decade. We’ve learned valuable things along the way, sharpened our skills and have a proven portfolio of successful brands. Most people agree this is worth something.

Question 6

How long until I get my first designs?

Accepted Answer

First draft delivery in 10 workings days, We take your project seriously and our designers need time to carry on the Logo Design Process to deliver the best logo for you.

Question 7

What about trademarks and copyright?

Accepted Answer

Yes, we have a partnership with trademark agents. We will provide your contact for them, they will assist in checking your logo availability and suggest the cost varies significantly depending on how many categories you wish to apply.

We have partnered with Trurify, an international copyright agency, to ensure copyright compliance for your logo design. If you would like to learn more about their services, please visit their website at www.trurify.com.(www.trurify.com)

For easier understanding, please refer to the following chart.
https://static.wixstatic.com/media/fb02d8_0ca305804f7d424d95894de39a2d5867~mv2.jpg

Question 8

In what formats will I receive my logo files?

Accepted Answer

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, such as High-res JPG, PNG format and AI scale-able source file format.

Question 9

Will the logo be scalable to any size?

Accepted Answer

Yes, all our logos are designed using vector graphics which are scale-able to any size without losing quality. They are also designed with thought given to size and spacing so they will look the best across a wide range of mediums; on-screen, in print, vehicle signage etc.

Question 10

What happens next?

Accepted Answer

Just fill up the logo creative brief and choose the package that suit for you. After we received the full payment, we will review your creative brief and contact you with any questions or clarification. We’ll assign the project to our designers, and your Logo will be ready in 10 working days.

Question 11

Is my information secure?

Accepted Answer

Yes. We use internet-standard security measures to make sure your information is secure while browsing our site.

Question 12

What's your privacy policy?

Accepted Answer

Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn't do anything that you wouldn't do.

Question 13

Do you guys do logo contests?

Accepted Answer

Absolutely not. We have a well trained team of designers, which have an average of 3+ years experience in logo and branding design for various businesses. We assign projects based on that individual designer’s expertise. For instance, one designer might be really good at hipster logos whereas another is really good at cosmetic logos. Our Design Director are experts at making sure to pick the right designer for the right job.

Question 14

What is your view on plagiarism work?

Accepted Answer

At SensePlus, we are 100% against plagiarism work. A logo should be designed specifically for your company with connotation. A plagiarism work may not reflect your company's values.

Question 15

How to determine plagiarism works?

Accepted Answer

Is the sample logo below considered a plagiarism work from the Nike Logo?

https://static.wixstatic.com/media/fb02d8_6e235366481142708d6e8d41f95b0b5b~mv2.jpg

NO & DON’T WORRY! The tick symbol is not originally created by Nike. The tick symbol is a common symbol that can be reused by any brand without any copyright issues! Unless the design is copied to the extent that it looks exactly the same, then it is considered as a plagiarized work.

Question 16

Can you reduce your prices?

Accepted Answer

No, our prices are fair, and our clients receive excellent value for their investment.

Question 17

When do I pay for my design at SensePlus?

Accepted Answer

Fill out your creative brief and before we begin designing, All of our logo design package require full payment before starting work.

Question 18

What payment methods do you accept?

Accepted Answer

We're only accept the local (Malaysia) ATM or internet banking, our bank account is stated below.

Bank Name : Maybank (Malayan Banking Berhad)
Account Name : SENSEPLUS DESIGN SDN BHD
Account Number : 514066551797
Bank Address : G Floor, Wisma Lee Kay Kuan, Lot 14408, Jalan Genting Kelang, 53200 Kuala Lumpur
Bank Swift Code : MBBEMYKL

Question 19

What currency do I pay in?

Accepted Answer

MYR. If you are in overseas company, we are acceptable in USD, below are the approx latest currency rates: (4.43 Malaysian Ringgit equals 1.00 US Dollar)

Question 20

What if i dislike all the logo options?

Accepted Answer

We will try our best in our revision process to make it even better, but we believe aesthetics is entirely subjective, of course you have right to dislike the logo designed by us, but that doesn't mean it is bad at all. We hope that you trust in us as our team has designed a lot of great logos for many award winning businesses, which base on our experience, will alleviate any doubt you might have.
 
If you ever encounter this problem, we will suggest you to follow the instructions below which may help solve your problem in an assuring way:
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1) Do listen & consider the designer’s explanation before judging the logo
2) Present to us a logo design references that most satisfies and suits you
3) Held a mobile discussion session with the logo designer
4) Make sure the designer fully understands your expectations
5) Instead of blaming, do encourage the designer to make it even better

Question 21

Can i get refund if dissatisfied with the services?

Accepted Answer

Our services are not refundable based on the agreement which we believe you have read before picking up our services. In our pass 10 years experience in the logo design industry, we understand that every person has different opinions or preferences. Occasionally, there will be people who is dissatisfied no matter how great our logo design is, and the only thing we can do is try our best to explain or revise to meet their expectations, even though sometimes they have bad taste in professional aesthetics.
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Customers is always right, but we strongly suggest customers not to pass all responsibilities to designers. Speaking in an intimidating or insulting way, intentional or unintentional, will only make the designer feel depressed and decreases morale, which creates more problems rather than helping in solving the current problem, and ultimately making the design even worst. So we suggest customers to encourage instead of blaming, which we believe is the smartest way to solve a problem.
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Ultimately if you are still dissatisfied with the design, we have no choice but to suggest you in finding other designers that best suits you.
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All the above written are our heartfelt words, which we would like to apologise in advance if you were offended by some statements. Ultimately, we hope everything goes well for you and our services will achieve your expectations. Peace!

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