Terms & Conditions
Both "Senseplus Design Sdn Bhd" (hereinafter referred to as "SENSEPLUS") and "Your Company" (hereinafter referred to as "THE CLIENT") agree to the terms and conditions as follows. By using our website or Services, you agree to be bound by this Agreement. If you do not agree to this Agreement, please do not use any of our Services.
Client agree to pay us the full fees for our Services as set forth on our website or as otherwise agreed in writing, before we start to work on your project. Payment for our Services is due upon receipt of our invoice. We reserve the right to suspend or terminate our Services if payment is not received. Once we receive your payment, we will start working on your project.
SENSEPLUS provides graphic design services, including but not limited to logo design, branding design, website design, and other services. By purchasing our services, you agree to the following terms and conditions:
2.A. Logo Design Service
• Client Information & Design Preferences: SENSEPLUS designer will design the logo for you based on the creative brief information and design preferences you provide. Please ensure that all the information is accurate before submitting the creative brief.
• Logo Working Days: THE CLIENT agrees to allow 10 working days for delivery of the first draft of the logo design, excluding the day of payment received.
• Logo Revision Rounds: Each round of revisions normally takes 3-5 working days to complete and feedback to THE CLIENT. The logo revision working day depends on the workflow of our designer. On occasion, if our designer have completed the design before the stated delivery date, we will send the revision earlier.
• Maximum Logo Revisions: Our logo design package allows a maximum of 5 logo design revisions. Please refer to the following charges rate for extra revisions: (Mars Package RM300/Revision)(Saturn Package RM800/Revision)(Jupiter Package RM2,000/Revision).
• Unsatisfied With The First Draft of Logo Design: If you are unsatisfied with the first draft of the logo design with a "Rational Feedback", our designer agrees to redesign the unsatisfied logo option (For One Time Only). "Rational Feedback" rights are reserved by SENSEPLUS.
• Finished Revisions Round: If you finish all revision rounds and do not wish to continue, the project will be considered a KIV (Keep in View) project, and the payment will not be refundable. You may choose one logo from all previous logo options, from which our designer will commence output procedure for the final artwork into source file format & deliver to you.
• Final Artwork: After the logo design is confirmed, our designer will commence the output procedure for the final artwork into source file format (AI/JPG/PNG) and deliver the files via online transfer for easy download.
2.B. Branding Design Service
• Client Information & Design Preferences: Our designer will base the design of the brand identity for THE CLIENT on the information provided in the creative brief and their design preferences. Please ensure that all information is accurate before submitting the creative brief.
• Business Strategy & Marketing Plan: The Client agrees to share their business strategy or marketing plan with our designers to facilitate a more precise understanding of their branding concept. Our designers agree not to disclose any details of the contents to any third party.
• Branding Design Working Days: THE CLIENT agrees to allow 3 WORKING DAYS for delivery of the Project Timeline, 7 WORKING DAYS for delivery of the Brand Mood Board Proposal, 10 WORKING DAYS for delivery of the Logo Design, and another 10 WORKING DAYS for delivery of the Complete Brand Book. The entire branding design process takes about 1-3 months to complete, depending on the workflow of communication and design revisions.
• Branding Design Revision Rounds: Each round of revision normally takes 3-5 WORKING DAYS to complete, and feedback will be provided to THE CLIENT. The working day required for logo revisions depends on the workflow of our designer. On occasions when our designer have completed the design before the stated delivery date, we will send the revision earlier.
• Maximum Branding Design Revisions: Our branding design package allows a maximum of 5 LOGO DESIGN REVISIONS and 2 BRANDING DESIGN REVISIONS. Please refer to the following charges rate for extra revisions: (Logo Design RM800/Revision) (Branding Design RM2,000/Revision).
• Unsatisfied With The Branding Design: If you are unsatisfied with the first draft of the branding design with a "Rational Feedback", our DESIGNER agrees to redesign the unsatisfied brank book (For One Time Only). "Rational Feedback" rights are reserved by SENSEPLUS.
• Final Artwork: After the brand book design is confirmed, our designer will begin the output procedure for the final artwork in the source file format (AI/JPG/PNG) and deliver the files via online transfer for THE CLIENT’S easy download.
2.C. Website Design Service
• Client Information & Website Requirements: Our designer will create a website design tailored to the information provided in the creative brief and your requirements. Please ensure that all information is accurate before submitting the creative brief.
• Website Details: The client agrees to provide all necessary website details, including copywriting and content, images, and any other relevant information about their company. If you require our assistance with copywriting and content, extra charges may apply.
• Website Design Timeline: We require 3 working days to deliver the Project Timeline to you, which includes 3 phases: Phase 1 - Wireframe & Design, Phase 2 - Building Website, and Phase 3 - Live Test & Bug Fix. For more details, please refer to the FAQ section on our website or hover over the (?) symbol on the package details to learn more.
• Website Design Revisions: Our website and landing page packages offer different revision rounds, with website design providing up to 5 revisions and landing page design providing up to 2 revisions. Each round of revisions generally takes 3-5 working days to complete, and we will provide feedback to you after each round. The number of working days required for website and landing page revisions depends on our designer's workflow. If we complete the design before the stated delivery date, we will send the revision earlier.
• Hosting, Domain, and Standard Web Maintenance: We offer hosting, domain registration, and standard web maintenance services, and by using our services, you agree to comply with the outlined terms and conditions, including the payment of an annual renewal maintenance fee of MYR 2,800 (USD 650). Please note that the fee is subject to annual increases due to factors such as exchange rate fluctuations, third-party charges, and inflation. Your website is built on the Wix platform and cannot be converted to WordPress or any other platform. The website must remain on the Wix platform and cannot be transferred to another company. Failure to pay the annual renewal maintenance fee may result in the deletion of the website. We are not liable for damages resulting from such actions.
• Add-On Services: We offer over thousand add-on services depending on the client's needs. All types of add-on services and third-party plug-ins require additional charges on an annual basis. Please note that we cannot guarantee the uptime of their servers or the resolution of any related unfixed bugs. However, we will do our best to assist THE CLIENT in communicating with the service provider.
• Final Artwork: Once website is live with client's domain, it will be discoverable on the internet. We optimize website for search engines to ensure easy accessibility.